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Home > Terms and Conditions

Protein Key™ Policies, Terms and Conditions
 
Checkout -- Customer Information  by 
Please be sure to provide your exact billing address, shipping address, and contact information at Checkout. Incorrect information may cause a delay in processing your order. Protein Key™ will not be held responsible for order fulfillment errors and costs, including shipment errors and costs, as a result of incorrect customer information.
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Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Protein Key™, Copyright ©, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Protein Key™ is not responsible for the operation of, or content located on or throughout any such site. 
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Multiple Product Orders  by 
For multiple product orders, we will make every attempt to ship all items contained in the order at the same time. Should there be an extended delay with any portion of a multiple product order, Protein Key™ may, at its discretion, send multiple shipments.
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Other Conditions  by 
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Protein Key™ reserves the right to make changes to this site and these conditions at any time.
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Out-of-Stock Products  by 
There may be times when the product(s) ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.
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Privacy  by 
We keep your personal information private and secure. When you make a purchase from Protein Key™, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
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Returns  by 
We will gladly accept the return of Protein Key™ products that are defective due to defects in manufacturing and/or workmanship, or if you are unsatisfied with the product(s). Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. On all customer satisfaction related product returns, the customer is responsible for the cost of shipping back to Protein Key™. Please advise Protein Key™ of any return ahead of time, and send to:

Protein Key™
Attn: Returns
7550 Eastman Ave.
Midland, MI 48642

We recommend that you send the return shipment with tracking information. Reimbursement will only be issued if the product is received at the address above.
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Shipping Policy  by 
Most orders will ship 1-2 days after the order is placed, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
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Taxes  by 
Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Protein Key™ holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Protein Key™ shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Protein Key™ shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Protein Key™ will issue a refund to your card in the amount of the incorrect price
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